Definition: "eGovernment"

Government online availability - Percentage of online availability of 20 basic public services

The indicator shows the percentage of the 20 basic services which are fully available online i.e. for wich it is possible to carry out full electronic case handling. For example if in a country 13 of the 20 services were measured as being 100% availabile online and one service was not relevant (e.g. does not exist), the indicator is 13/19 whick is 68.4%. Measurement is based on a sample of URLs of public web sites agreed with Member States as relevant for ech service.

eGovernment usage by enterprises - Percentage of enterprises which use the Internet for interaction with public authorities

Percentage of enterprises using the internet to interact with public authorities (i.e. having used Internet for one or more of the following activities: obtaining information, downloading forms, filling-in web-forms, full electonic case handling)

eGovernment usage by individuals by gender - Percentage of individuals aged 16 to 74 using the Internet for interaction with public authorities

Percentage of induviduals aged 16 to 74 who have used the Internet, in the last 3 months, for interaction with public authorities (i.e. having used the Internet for more of the following activities: obtaining information form public authorities web sites, downloading official forms, sending filled in forms).