For consumers, RTR offers support through conciliation procedures if you have problems with a provider.
We can carry out conciliation procedures in the following areas:
In a conciliation procedure, the conciliation body tries to solve a conflict between the consumer and the provider by providing a written solution. Unlike a court ruling, the consumer and the provider must agree to the proposal for it to become binding.
In many cases, conciliation procedures offer quick and satisfactory solutions to problems. The procedures at the conciliation body are also free of charge. The consumer still has the possibility to have a problem resolved by a court. Separate guidelines apply to conciliation procedures.
In Austria, state-recognized conciliation bodies have been set up for many areas.
In conciliation procedures between consumers and postal service providers or operators of telecommunications services, RTR is a state-recognized consumer conciliation body.
You can find out which areas the other recognized conciliation bodies are responsible for in the following document.