Changeover of all communications network- and -service notifications in accordance with Section 6 TKG 2021 – update requirement
Due to changes in the law (TKG 2021) that came into effect in November 2021, every holder of a general licence is required to update their notification, as new service categories have been introduced with the TKG 2021 and different or additional information must be notified in the respective categories.
Explanations and examples for a wide variety of network/service constellations and the associated notification obligations are available here (only german).
The new forms will be available from 26 March 2025 and must be confirmed by the notifying party, even if no factual changes have been made since the last notification/change. In addition, all main users of all general licence holders will be contacted by RTR-GmbH by email to inform them of the update obligation and the procedure for doing so.
Where possible, all previous notifications have been transferred to the new categories so that they can be checked, adjusted and confirmed by the notifying party. This can be done easily via our eRTR portal. The respective categories (forms) that must be updated are also marked accordingly on the overview page in the eRTR portal (eRTR Dashboard=>Telecommunications=>Service Management), see excerpt:
To provide a better overview of the new categories (services), the old and new categories are listed below in a comparison table (which also corresponds to the new forms in the eRTR portal):
| Categories TKG 2003 | Categories TKG 2021 |
| Public communications networks | Public communications network |
| Public telephone services at fixed locations or for mobile subscribers | Fixed number-based interpersonal communications service (NB-ICS fixed) or Mobile number-based interpersonal communications service (NB-ICS mobile) |
| Public leased line services | Data transmission service |
| Public Internet communication services | Fixed Internet access service (IAS fixed) and/or Mobile Internet access service (IAS mobile) |
| Other public communication services | Data transmission service |
| - | Roaming service |
FAQs about the eRTR portal:
I have forgotten my user ID
Your user ID was sent to you during registration from the email address agg@rtr.at. It is six digits long and consists only of numbers.
If you have forgotten your user ID or the email address to which the original user ID was sent, please contact agg@rtr.at. The email containing your user ID will be sent to you again.
I have forgotten my password
You can request a new password at this link https://egov.rtr.at/pwdrequest. It will be sent to the email address you originally registered with.
Where can I find the master data management?
A successful update of the master data is immediately effective and visible in the eRTR portal.
I have logged into the eRTR portal but cannot make any changes to my listing?
Please note that only the main user has all rights and can manage the rights of other persons. During registration, the authorised representative is designated as the main user and can subsequently create (additional) main users or users (including their rights).
The permissions for each individual person can be found in the eRTR portal at the top right under ‘Administration’ => ‘Permissions’ (see also previous FAQ "Berechtigungen").
Only the main user or persons authorised to manage services can therefore make changes to the service notification!
Please send any enquiries to the email address agg@rtr.at.