If a user suspects deviations in the contractually agreed down and upload speeds, the following procedure is recommended:
As a customer, you are obliged to prove the existence of a defective performance. If you cannot find a solution with your provider, amongst others the conciliation body of RTR can be contacted. The conciliation procedure is free of charge. You only have to bear your own costs (for example for copies, postage, telephone).
RUNDFUNK UND TELEKOM
REGULIERUNGS-GMBH
Austrian Regulatory Authority for Broadcasting and Telecommunications
Mariahilfer Straße 77-79, 1060 Vienna, Austria
tel.: +43 1 58058-0